Posts by Sarah Durham

Uncharitable: Dan Pallotta at the DMA Nonprofit Conference August 24th, 2010 by Sarah Durham

Just got back from the 2010 New York Nonprofit Conference of the DMA Nonprofit Federation, where I spoke on a panel about blogging with Katya Andresen, Jeff Brooks, Roger Craver and Karen Zapp.  I got there in time to hear the keynote by Dan Pallotta, the founder of Pallotta Team Works and author of “Uncharitable: How Restraints on Nonprofits Undermine Their Potential” .

Pallotta gives good keynote, and now I’m wishing I’d added his book to my summer reading list. I’ll order it today. His talk emphasized the challenges of working in a sector that plays by different rules than for-profit companies do. In particular, he waxed poetic about the disadvantages of paying nonprofit leaders less than their for-profit counterparts, our obsessive focus on keeping overhead costs low, and the lack of risk-taking. While his ideas might seem controversial to some, it was clearly music to the ears of the fundraisers in this crowd.

I often think that the nonprofit sector’s resistance to branding, or perhaps investing in effective communications in general, is penny-wise and pound foolish. After all, branding is the way you build an effective platform for communicating about your mission.  It’s the foundation of the house- a critical starting point. Why start campaigning, eg, raising money for a new roof, when the fundamental structure is flawed?

Kim Klein’s new book, “Reliable Fundraising in Unreliable Times” raises of few of the same points Pallotta discussed. In particular, Klein worries that an organization that won’t invest in comfortable office space, appropriately paid staff, or other fundamental tools necessary to run a business essentially hamstring themselves.

While I wish Pallotta had spent a bit more time talking about solutions and less time preaching to the converted, I’m with him. And if you work in a nonprofit where you’re trying to convince leadership that investing in your own capacity is a good idea (regardless of how it impacts the percentage of your costs that go to overhead versus programs), I suggest you check these two books out.

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What nonprofits can learn from the Old Spice guy. August 10th, 2010 by Sarah Durham

Have you seen those great new commercials for Old Spice? If you haven’t, check out the ‘I’m on an internet’ channel on YouTube before you read this- and get ready for a good laugh.

I love these commercials because they’re funny, smart, memorable, and undeniably Old Spice. There are lots of ads that make you laugh but are so loosely tied to what they’re selling that you’ll remember the ad but not the product behind it a day or so later. Entertaining, perhaps. Good for sales? Probably not.

Old Spice did a several really smart things with this campaign that any business–including a nonprofit–can learn from.

  1. They didn’t ignore their reputation. Old Spice embraced their reputation as an old-school manly cologne/product, and all of the possible clichés that come with it. Then they turned them on their head–making it current, funny and hip. Your organization’s reputation is key to your brand’s success, and it’s hard to control or shape. Why not admit what’s working and what’s not and use it- rather than fight it? (more…)
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Take a dip in the refreshing waters of social media July 21st, 2010 by Sarah Durham

As part of my summer reading binge, I’m just diving into Beth Kanter and Allison Fine’s important new book, “The Networked Nonprofit”. Beth and Allison couldn’t be a better-suited team to write about how nonprofits can use social media: both have been blogging on the topic (Beth writes Beth’s blog while Allison writes A. Fine blog), writing other books on networks and social change, and doing all sorts of neat related things.

The preface of their book includes this sage advice to its readers:
“…we ask for one thing in exchange: for organizational leaders anxious to jump into the what and how of social media, please practice using the tools yourselves. It’s the only way to discover social media’s power to change the way we think and work. We also hope you will trust the people within your organization to do the same, and encourage them to connect with the world in positive, creative ways.”

Amen, sistas!

I know from personal experience how important practicing using these tools is. Likewise, I know that you have to entrust and empower your staff to do the same on your organization’s behalf.

(more…)

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Who should manage communications at your nonprofit? July 7th, 2010 by Sarah Durham

Does your organization have dedicated staff people for communications? Or even staff people who have, as part of their job description, some responsibilities for creating or managing external communications?

Unlike for-profit businesses of comparable size, nonprofits don’t typically hire people in communications jobs until the organization reaches a certain size: often somewhere around a $4 million operating budget or a staff well into the double digits.

In bigger organizations, communications people sometimes work in the development department (often reporting up to a “Director of Advancement” who’s typically a fundraiser). Maybe several staff people take on various communications responsibilities within various departments. With little or no coordination between them, this can often result in duplicated efforts, conflicting messages, or other “silo issues.”

At the end of a workshop Sarah Durham (Big Duck’s principal and founder) gave recently for the Young Nonprofit Professionals Network in San Francisco, a participant asked her what she thinks is the optimal staffing structure for communications. In particular, should development people should have oversight for communications, or communications over development?

We’ve been stewing on this question for years and we can’t say there’s one “right” way to do it. As with most things, it depends… on the vision, mission, and objectives of the organization, on the types of audiences they are aiming to reach, and other variables. (Hey, if the answers were easy we’d all have them, right?)

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Reading on the road June 18th, 2010 by Sarah Durham

I’ve been traveling around California this week talking about Brandraising with fundraisers at AFP chapters (Golden Gate, Inland Empire, and Desert, to be specific).

Since I’m traveling for work (read: no children with me) I’m getting some great opportunities to read. In an earlier blog entry, I outlined my summer reading list. What I didn’t admit is that I a) read several books at a time and b) read in a feast-or-famine way. This week I’m feasting.

First, I’ve finished Kivl Leroux Miller’s terrific “Nonprofit Marketing Guide”, which just came out. Kivi’s been offering real-world practical marketing help to nonprofits for years, and her book synthesizes a ton of useful content into roughly 200 easy to read pages. It outlines bigger-picture marketing principles and strategies but also gets detailed and tactical too. If you’re new to nonprofit communications or an experienced communicator trying to build buy-in for change internally and in need of back up to make your case, it’s a must-read. Your office definitely needs a copy.

At Fundraising Day San Francisco, I picked up a copy of Kim Klein’s latest book, “Reliable Fundraising in Unreliable Times”. Kim’s a seasoned fundraiser and author we can all learn from, and man, her writing is clear and sharp. I’m still reading the book now but I can already hear myself recommending it to anyone that needs to create a sustainable fundraising program that can survive all types of economic weather.

While in the San Francisco, I popped in to the Contemporary Jewish Museum for a quick look see. In the bookstore, I picked up “Living Judaism: The Complete Guide to Jewish Belief, Tradition and Practice”, thinking it’d be a good addition to my household bookshelf. It’s proving to a be a great primer for anyone interested in understanding Judaism (not just Heebs like me). What I love about it is that it doesn’t assume a particular level of observance, which makes it very accessible no matter where you’re coming from.

Lastly, lest you think I’m all about nonfiction, I’m now listening (yes, giving the eyes a break) to Stieg Larson’s “Girl who Played with Fire”. That’s book 2 in the Millenium Series. (In New York everyone seems to be reading and talking about these books, but less so out here.) I can’t say I’m digging it as much as I did book 1 (”The Girl with the Dragon Tattoo”), but it’s nice to read a compelling mystery by a stranger with a British accent when driving through the desert.

Oh- and did I mention that Beth Kanter and Allison Fine’s book “The Networked Nonprofit” is coming out next week? I’ll have to finish up something to make room for that one on the bookshelf.

So much good stuff to read.. so little time… sigh! What’s on your shelf?

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Summer Reading May 24th, 2010 by Sarah Durham

Many of the organizations I know have donors who mysteriously disappear for months on end in the summer. (Who are these people? What are they doing? And how do I become one of them?) Most of my pals, on the other hand, take a few weeks off and generally keep working through the summer but count on a sort of slow-down so many of us need in these hectic times.

For me, summer’s a great time to try and squeeze in some extra time to read. I’m usually reading a few books at once, trying to mix personal and professional interests. Here’s what’s on my summer reading list:

“The Nonprofit Marketing Guide” by Kivi Leroux Miller. Most nonprofit communicators know Kivi from her terrific blog and her consulting work. I’m looking forward to digging in to her new book.

The Networked Nonprofit” by Beth Kanter and Allison Fine also looks terrific. Get a sneak peak of it here, on Beth’s Blog

Social Media Success” by Janet Fout (a self-described ’social media enabler’) also looks great and, from the bit I’ve already read, seems like a must-read for nonprofit communicators.

Just for fun, I’m also listening to the audiobook of “The Girl Who Played with Fire”- the second in Stieg Larson’s mystery series. The first is “The Girl with the Dragon Tattoo” which is a great beach read/listen: a compelling mystery that’s actually well-written without too much extraneous garbage and compelling characters.

What’s on your reading list?

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Caring through wallpaper (and other adventures in space) May 13th, 2010 by Sarah Durham

Recently my primary care doctor referred me to a specialist for a routine test. When I got to the specialist’s office for a pre-test consultation, I felt uncomfortable: the waiting room was cramped, the receptionists were surly, and the grey office walls were full of taped-up signs that like, “You’ll be held responsible personally for all copays,” and other generally aggressive statements. There were no smiling nurses, no soothing fish tanks, no pictures of vacation destinations- nothing that hinted, particularly, of humanity at all. The doctor was nice enough but rather perfunctory. This place was all business- and frankly, it was a downer.

As I walked out of the office, I thought without hesitation that I’d find another doctor to do the test. Why? Because nothing about my experience there made me feel this doctor was a caring professional I’d want to have treat me- or even administer tests to me.  In that office, patients are patients- not people- and there’s something diminishing about that. Don’t get me wrong- I didn’t need fancy wallpaper or a pedicure while I waited to see the doctor to feel good about it- just a smile, or perhaps a “Have a nice day.”

It reminded me of a social service organization where I once attended a meeting. The organization’s large building was lit badly, had peeling paint on the walls, featured lots of taped up notices, and generally felt grungy. Some of the problems were probably due to underfunding, but others were more the result of neglect and lack of respect for the space itself. Both the staff and clients I met there seemed cranky- and it was easy to see how uninspiring it was to spend any time in that place, no matter how great their services might be.

By contrast, I recently toured the cancer center at Northern Westchester Hospital, a new client of Big Duck’s. Smiling receptionists greeted everyone who walked through the door, interesting art hung on the walls, rooms were nicely lit, walls had been painted in soothing earth-toned colors, mellow music played in the background, and there was even an art therapy station where patients sit and color or paint while they wait for their appointments.

(more…)

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Bring your shovel and your jet-pack. April 21st, 2010 by Sarah Durham

If you love thinking about how social media and technology can be used to raise money, increase visibility and create social change (and if there’s an app for that), then there’s no better place to be than the annual  NTEN Nonprofit Technology Conference (NTC). After I got done oogling all the ipads people brought (I counted at least 5 just days after the product was released), tweeting, and searching for places to plug in my laptop, I actually had real conversations with a few breathing humans (no plugs required).

There was lots of chatter about foursquare and other nonprofit geekery, and some human issues too. Most folks seem to struggle to get to the minutae of their projects while, at the same time, maintaining some bigger-picture point of view.  It goes like this:

The long view:
- I should be monitoring emerging communications techniques and best practices
- I should know what my peers in the field are up to
- I should be reading/attending stuff that makes me better at my job and helps my career

In the trees:
- I should be planning my communications out in advance more and working less reactively
- I should be translating the content of the meetings I participate in into internal and external communications and action items
- I should be making sure my workload and resources are aligned: that the work we’re planning is realistic given staff, budget, etc.

Are you taking time to look at the big picture?

Are you taking time to look at the big picture?

In the trenches:
- I should be listening to the buzz and participating in the chatter about us online every day
- I should be doing multivariate tests on my key website pages
- I should be customizing my emails, ask strings and other digital content for key audiences (segmenting)

(more…)

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This is a Big F***ing Deal March 23rd, 2010 by Sarah Durham

Earlier today, President Obama signed historic health reform legislation into law. While the media’s attention is, understandably and rightfully, focused on the legislation itself, some of us nonprofit communications nerds are also watching how the administration is getting the word out.
Shortly after the bill was signed, President Obama sent an email inviting me (and, oh, a few other million people) to be ‘co-signers’ of the bill. Once I co-signed online, I was given the chance to buy my own ‘health care reform’ tshirt (and who wouldn’t want a health care reform t-shirt, I ask you?).

The way the administration structured this communication chain is a great example of something I wrote about in my book “Brandraising: How Nonprofits Raise Visibility and Money Through Smart Communications”: taking the long view. Here’s why.

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Presenting: What we can all learn from Steve Jobs January 28th, 2010 by Sarah Durham

Many years ago, I attended a conference for creative professionals organized by “How” Magazine. The keynote speaker got on stage in front of the 3,500 people and began with these words: “Powerpoint is sucking the life out of us all”. Within seconds, almost everyone in the auditorium was on their feet, applauding and cheering wildly. It was a moment of solidarity: the tedium of preparing presentations is something many people suffer from.

If you’re one of those people who dreads creating presentations (or even if you’re simply uninspired), I suggest you watch Al Gore or Steve Jobs in action. When Steve Jobs announced the highly anticipated iPad (can we talk about that name some time??) on January 27, 2010, he did so with a Keynote presentation (Keynote is the Mac equivalent of PowerPoint).

Steve Jobs introducing the iPad to the world

Steve Jobs introducing the iPad to the world

But did you feel you were watching a slideshow? Definitely not. Same thing with Al Gore’s film, “Inconvenient Truth”, which is basically two hours Al Gore talking through a really fancy Keynote presentation about climate change.

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